When you send any legal correspondence, everyone knows that it's important for you to get some sort of confirmation that the intended recipient received that correspondence.
This is especially true when that legal correspondence is a demand letter sent to an adversarial opponent.
But, because this is common knowledge, sometimes, you might find that a given opponent will try to make it hard for you to obtain that confirmation--whether by evading the correspondence altogether or by pretending that your letter never arrived, etc.
"I am NOT in receipt of your correspondence."
This story--which came to us from a reader--is an example of the latter, and, unfortunately for the company employing the sales manager in this case, it appears to be true. (We reviewed the actual emails that we reference below.)